We're Here to Help

Have a question before placing your custom order? Our team is here to help you choose the right cushion type, fabric, measurements, and finishing details.

For the fastest support, please email us with clear information about your request.

info@cusshom.com

NEED HELP?

If you have questions about your order status, tracking information, or shipping address, please email us at info@cusshom.com.

To help us assist you faster, include your order number and the email address used at checkout.

Email Support

How we can help

Product Guidance

Not sure which cushion, cushion cover, or outdoor furniture cover is right for your space? Send us a few clear photos, your measurements, and a short description of what you need. We can help guide you toward the right product type, shape, thickness, fabric, and finishing details.

Measurement Support

If you are unsure how to measure your space, contact us before placing your order. Please include clear photos of the furniture or area, along with the width, depth, height, thickness, or any special shape details.

Fabric & Material Questions

Tell us whether your cushion will be used indoors or outdoors, and share your preferred color, texture, and style. For the most accurate selection, we recommend ordering fabric samples before placing a custom order.

Order Support

If you have already placed an order, please include your order number and the email address used at checkout. This helps us review your order faster and provide a clearer response.

Shipping & Tracking

If your order has shipped, please include your tracking number when contacting us. Tracking information is shared by email once your order has been completed and handed over to the shipping carrier.

What to include in your message

Your full name
Your order number, if available
The email address used at checkout
Clear photos of your furniture or space
Exact measurements
The product you are interested in
Preferred fabric, color, or material
Any special details: piping, ties, zipper placement, angled corners

Response time

We do our best to respond as quickly as possible.

Monday – Friday9:00 AM – 6:00 PM EST

Email: info@cusshom.com

Before you contact us

For faster answers, visit our Help & Guide pages:

Need help before ordering?

Custom orders are made specifically for your measurements and selections. If you are unsure about shape, size, fabric, or finishing details, please contact us before placing your order.

Email us at info@cusshom.com