FAQ

Answer Before Your Order

Custom cushions should feel simple, not stressful. Below you'll find clear answers about measurements, materials, covers, outdoor use, shipping, returns, and the custom order process.

CUSTOM CUSHIONS

How do I order a custom cushion?

Choose your cushion shape, enter your exact measurements, select your fabric, foam or fill option, and add finishing details such as piping, ties, or zipper placement. Each cushion is made to order based on the dimensions and selections you provide.

Do you make cushions to any size?

Yes. Our cushions are made to measure, which means they are produced according to your exact length, width, thickness, and shape requirements. For unusual spaces, angled corners, bay windows, or L-shaped areas, we recommend measuring carefully and providing notes when needed.

How accurate do my measurements need to be?

Very accurate. Because every cushion is custom made, your final fit depends on the measurements you provide. We recommend measuring the furniture or space itself, not an old cushion, unless you want the new cushion to match the old one exactly.

Can you make cushions for bay windows, benches, patios, dining chairs, and chaise lounges?

Yes. We make custom cushions for window seats, bay windows, benches, patio furniture, dining chairs, chaise lounges, swings, ottomans, daybeds, mudrooms, and many other indoor and outdoor spaces.

What cushion thickness should I choose?

For most seat cushions, 2" to 4" thickness works well depending on the look and comfort level you want. Thicker cushions generally provide a fuller, more structured appearance, while thinner cushions create a cleaner, lower-profile look.

What is the best fill for seat cushions?

High-density foam is the best choice for most seat cushions because it provides structure, support, and a tailored appearance. It helps the cushion hold its shape and feel comfortable for everyday use.

What is the best fill for back cushions?

Plush fiber fill is typically best for back cushions because it creates a softer, more relaxed feel. It is ideal for comfort, lounging, and a fuller pillow-like appearance.

Can I order both seat and back cushions together?

Yes. You can order matching seat and back cushions for chairs, benches, patio sets, swings, and lounge areas. For the best result, measure each cushion area separately.

Do custom cushions come with zippers?

Yes. Custom cushions are finished with a discreet zipper for easier cover removal, while preserving a clean, tailored, premium appearance.

CUSTOM CUSHION COVERS

Can I order cushion covers only?

Yes. We offer custom cushion covers made to your exact dimensions. This is ideal if your existing foam or fill is still in good condition and you only want to refresh the fabric, color, or finish.

Should I measure my old cover or the foam insert?

For the most accurate fit, measure the foam or insert itself, not the old stretched cover. Old covers can loosen, shrink, or lose their original shape over time.

Do your cushion covers include zippers?

Yes. Custom cushion covers include a zipper for easier removal. Zipper placement may vary depending on the cushion shape and design, but it is positioned to keep the finished look clean and practical.

Are the covers removable and washable?

Covers are removable for easier cleaning. Care instructions depend on the selected fabric. Always follow the care guidance provided for your fabric type to protect the material, color, and finish.

Can I replace only one cushion cover from a set?

Yes, but color matching may not be perfect if the original fabric has faded over time or came from a different production batch. For the most consistent appearance, replacing the full visible set is usually the better choice.

OUTDOOR FURNITURE COVERS

Do you make custom outdoor furniture covers?

Yes. We make custom protective covers for patio chairs, outdoor dining sets, grills, storage boxes, and other outdoor furniture pieces. Each cover is made according to your measurements and selected finishing details.

Are your outdoor furniture covers waterproof?

Our outdoor furniture covers are made with weather-resistant materials designed to help protect furniture from rain, moisture, dust, and outdoor exposure. For long-term performance, we still recommend proper ventilation and avoiding trapped standing water.

Can outdoor covers be used year-round?

Yes, they are designed for outdoor protection. However, extreme weather, heavy snow, standing water, sharp edges, and poor airflow can affect long-term performance. Proper fit and correct use are important.

What measurements do I need for an outdoor furniture cover?

Measure the full width, depth, and height of the furniture you want to cover. For sets, measure the entire footprint as one piece if you want a single cover. Always include the highest and widest points.

FABRICS & MATERIALS

What fabric should I choose for outdoor cushions?

For outdoor cushions, choose outdoor performance fabric designed for water resistance, UV resistance, and easier cleaning. This helps the cushion perform better in patios, gardens, porches, poolside areas, and other outdoor spaces.

What fabric should I choose for indoor cushions?

For indoor cushions, choose upholstery fabric that matches your room style, comfort needs, and daily use. Linen-look, textured, woven, and soft upholstery fabrics are excellent choices for window seats, benches, dining areas, and reading nooks.

Are the fabrics water-resistant?

Outdoor fabrics are water-resistant, meaning they are designed to resist moisture and light exposure. Water-resistant does not mean the cushion should stay soaked for long periods. For best results, allow cushions to dry properly after exposure.

Are the fabrics UV-resistant?

Outdoor performance fabrics are selected to help resist fading from sunlight. However, all fabrics can fade over time with prolonged direct sun exposure. UV-resistant fabric helps slow that process and improve durability.

Can I order fabric samples before placing a custom order?

Yes. Ordering fabric samples is strongly recommended if you want to check the color, texture, and finish in your own space before ordering custom cushions or covers.

MEASURING & FIT

How do I measure for a custom cushion?

Measure the space where the cushion will sit. Record the width, depth, and desired thickness. For special shapes such as trapezoid, bay window, round, or L-shaped cushions, measure every required side carefully.

Should I add extra inches to my measurements?

No. Do not add extra inches unless you intentionally want a looser or oversized cushion. We make the cushion based on the measurements you provide, so adding extra space can cause poor fit, wrinkles, or overhang.

What if my furniture has rounded corners?

If your furniture has rounded corners, choose the closest matching shape and provide notes if needed. Rounded corners, angled backs, and special edges should be measured carefully to help achieve a cleaner fit.

Can you help me choose the right shape?

Yes. If you are unsure which cushion shape matches your furniture, contact us before ordering. Sending clear photos and measurements can help us guide you toward the right option. Email us at info@cusshom.com for shape guidance.

ORDERING & PRODUCTION

Are all products made to order?

Yes. CUSSHOM products are made to order based on your selected size, fabric, shape, and finishing details. We do not produce generic one-size cushions.

Can I change my order after placing it?

Yes. Custom orders may be changed within 24 hours after the order is placed, as long as production has not started. Because each product is made specifically to your measurements and selections, changes cannot be guaranteed once materials are cut or production has begun.

Can I cancel a custom order?

Yes. Custom orders may be cancelled within 24 hours after the order is placed, as long as production has not started. Once production has begun, the order usually cannot be cancelled because the item is being made specifically for your measurements and selections.

Will my cushion look exactly like the product photos?

Fabric colors may appear slightly different depending on lighting conditions, screen settings, and the environment where the cushion is used. For the most accurate color and texture selection, we recommend ordering fabric samples before placing a custom order. Because each cushion is individually cut, sewn, and finished by hand, slight measurement variations of up to ±1 inch may occur. This is a natural part of made-to-order craftsmanship and does not affect the overall quality, comfort, or tailored appearance of the cushion.

SHIPPING & DELIVERY

How long does production and delivery take?

Each CUSSHOM piece is custom made with care according to your measurements, fabric selection, and finishing details. Completed and handed over to the shipping carrier within 1–2 weeks after your order is placed. Once your order ships, tracking information will be shared so you can follow its delivery.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be provided so you can follow the delivery status.

RETURNS & WARRANTY

Can I return a custom cushion?

Because custom cushions are made specifically to your measurements and selections, they are generally not eligible for return unless there is a production defect or an issue with the order.

What if my cushion does not fit?

If the cushion was made according to the measurements you provided, it is not considered a production error. This is why accurate measuring is essential before placing a custom order.

What if there is a mistake with my order?

If you believe there is a production issue, contact us with your order details, clear photos, and measurements. We will review the issue and help determine the next step.

Do you offer a warranty?

We stand behind the quality of our craftsmanship. Warranty coverage depends on the product type, material, and issue. Damage caused by incorrect measurements, misuse, improper cleaning, normal wear, or extreme outdoor exposure is not considered a manufacturing defect.

Is there a warranty on your outdoor fabrics?

Yes. PureTone Outdoor Fabric and BreezeWeave Outdoor Fabric, part of our Performance Outdoor Fabrics collection, include a 2-year fabric warranty under normal outdoor use and proper care conditions. This warranty is designed to support the long-term performance of the fabric.

CARE & CLEANING

How do I clean my cushions?

Lightly vacuum the surface to remove dust and debris. For stains, spot clean with a mild solution suitable for the fabric type. Always avoid harsh chemicals, bleach, and aggressive scrubbing unless the fabric care instructions specifically allow it.

Can outdoor cushions stay outside in the rain?

Outdoor cushions are designed to handle outdoor use, but they should not remain soaked for long periods. For longer life, allow cushions to dry properly and store them during severe weather when possible.

How do I make my cushions last longer?

Keep cushions clean, allow them to dry after moisture exposure, avoid prolonged standing water, rotate cushions when possible, and store them during extreme weather or long periods of non-use.

How should I clean Indoor Upholstery Fabrics?

For Indoor Upholstery Fabrics, lightly vacuum the surface regularly and spot clean stains with a mild upholstery-safe solution. These fabrics are designed for interior use, so avoid excessive moisture, bleach, harsh chemicals, and aggressive scrubbing to help preserve the texture, color, and refined finish.

CONTACT & SUPPORT

What should I do if I am unsure before ordering?

If you are unsure before placing your order, please contact us at info@cusshom.com. Send your measurements, clear photos of the space, and the product you are considering. It is always better to confirm the details before production begins.

Can you help with design choices?

Yes. We can help you choose the right cushion type, fabric direction, thickness, and finishing details based on your space and intended use. For personalized guidance, email us at info@cusshom.com before placing your order.

What information should I send when asking for help?

Please email us at info@cusshom.com with clear photos, exact measurements, your desired cushion type, preferred fabric or color, and any special details such as ties, piping, zipper placement, angled corners, or unusual shapes.