ORDER TRACKING

Track Your
Custom Order

Every CUSSHOM order is made to order with care. Once your custom cushion, cushion cover, or outdoor furniture cover has been completed and handed over to the shipping carrier, you will receive tracking information by email.

Because each item is custom made, your order will go through a production process before it ships.

Track Your Order

Tracking becomes available once your order has been completed and handed over to the shipping carrier.

HOW ORDER TRACKING WORKS

1. Order Confirmation

After your order is placed, you will receive an order confirmation email with your order details. Please review your measurements, fabric selection, product type, and finishing details carefully.

If you need to request a change, please contact us as soon as possible at info@cusshom.com. Changes may only be possible within 24 hours after the order is placed and before production begins.

2. Production

Your order is then prepared according to your selected measurements, fabric, cushion type, and finishing details. Since each product is custom made, production time is required before shipping.

Custom orders are completed and handed over to the shipping carrier within 1–2 weeks after the order is placed.

3. Shipping Confirmation

Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking link to follow your package while it is in transit.

4. Delivery

Your order will be delivered to the shipping address provided at checkout. Please make sure your address is complete and accurate before placing your order.

If the carrier marks your package as delivered but you cannot locate it, please check around your delivery area, with household members, building staff, neighbors, or your local carrier before contacting us.

TRACKING FAQ

  • You will receive tracking information by email once your order has been completed and handed over to the shipping carrier. Because each item is made to order, tracking is not available immediately after purchase.
  • Most custom orders are prepared and handed over to the shipping carrier within 1–2 weeks after the order is placed.
  • Tracking updates may take time to appear after the package is handed over to the carrier. In some cases, the tracking link may not update immediately, even though the package is already moving through the shipping network.

    If your tracking has not updated for several business days, please contact us at info@cusshom.com with your order number.
  • Please contact us immediately at info@cusshom.com. If your order has not shipped yet, we may be able to update the shipping address.

    Once an order has been shipped, we cannot guarantee that the address can be changed. In that case, the carrier's address correction or delivery options may apply.
  • First, please check your front door, porch, mailbox area, garage, reception desk, building office, neighbors, and any other common delivery location.

    If the package still cannot be located, contact the shipping carrier first, then email us at info@cusshom.com with your order number and tracking details so we can help review the situation.
  • No. Tracking becomes available only after your order has been completed and handed over to the shipping carrier. Before that stage, your order is in production.
  • Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.
  • Please include your order number, full name, email address used at checkout, and a short description of the issue. If your question is about delivery, please also include the tracking number.

Need Help With Your Order?

If you have questions about your order status, shipping address, or tracking information, please email us at info@cusshom.com.

To help us assist you faster, include your order number and the email address used at checkout.

Email Support

Support Team

We're here to help with your custom order.

Email Us

info@cusshom.com

Response Time

Mon – Fri | 9:00 AM – 6:00 PM EST