Shipping policy

Shipping Policy

At Cusshom, each order is carefully prepared according to the details selected by the customer. Many of our products are made to measure, including custom cushions, cushion covers, and outdoor furniture covers. Because of this, production and shipping timelines may vary depending on the product type, order details, fabric selection, and order volume.

Order Processing and Production Time

Most custom orders are processed after payment is confirmed and all required order details are received. This may include measurements, fabric selection, color, quantity, finish details, and any additional customization information.

Because our products are custom-made, production time is separate from shipping time. Estimated production times may be shown on the product page, at checkout, or in your order confirmation. These timelines are estimates and may vary during high-volume periods or when additional order clarification is needed.

Shipping Rates

Cusshom offers free shipping on all orders unless otherwise stated at checkout or in a specific promotion.

If any additional shipping fees apply due to special handling, oversized packages, remote delivery areas, or other carrier-related conditions, we will notify you when applicable.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Delivery Times

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on the shipping carrier, destination, weather conditions, operational delays, customs or import processing where applicable, and events outside our control.

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if available.

Order Tracking

When tracking information is provided, customers are responsible for monitoring the shipment and ensuring that someone is available to receive the package when necessary.

If tracking shows that an order has been delivered but you have not received it, please contact the shipping carrier first and then contact us at info@cusshom.com so we can assist where possible.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Cusshom is not responsible for delays, failed deliveries, lost packages, or additional fees caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Lost, Damaged, or Delayed Shipments

If your package arrives damaged, please contact us at info@cusshom.com within 5 days of delivery. Include your order number, photos of the damaged packaging, and photos of the damaged item.

We will review the issue and, when appropriate, assist with a replacement, repair, or carrier claim.

Cusshom is not responsible for delays caused by shipping carriers, weather, customs, incorrect delivery information, or circumstances outside our control. However, we will do our best to support customers when shipping issues occur.

Custom-Made Product Packaging

Some cushions and soft goods may be compressed, folded, or vacuum-packed for safer and more efficient shipping. After unpacking, allow the product time to return to its intended shape. Minor temporary compression marks may occur during transit and usually settle after the product is unpacked and allowed to rest.

Contact

For shipping questions, please contact us:

Cusshom
Legal business name: CARIKCIGROUP LLC
Email: info@cusshom.com
Address: 30 N Gould St #57352, Sheridan, WY 82801, United States